Frequently Asked Questions

Answers to common questions about pricing, equipment, payment options, and support from Fuerza Payment Solutions.

Pricing and fees

How much does it cost to get started?

Pricing depends on your payment volume, equipment, and the services you need. I’ll review your current setup and give you a proposal that explains the processing rates and any monthly costs before you decide.

Can you lower my processing fees?

Yes. I compare your current costs with traditional, hybrid, and cash discount pricing options. Savings depend on your current statement, transaction mix, and the option you choose. I’ll show you the comparison before you switch.

Can I eliminate processing fees completely?

Absolutely, some pricing programs can shift eligible card processing costs to customers. Other costs, such as platform or connectivity fees, may still apply. I’ll explain the full cost and how the program works for your business.

Are there monthly or other fees?

That depends on the equipment and services selected. Some gateways, POS platforms, or cellular connections have monthly fees. Your proposal will list the applicable charges.

Do I have to sign a long-term contract?

No, Fuerza offers month-to-month processing options. I’ll review the specific agreement and any applicable terms with you before you sign.

Can you review my current processing statement?

Yes. Send a recent full merchant processing statement and I’ll review your rates, fees, and overall cost at no charge or obligation.

Equipment

Do you provide free equipment?

Free equipment options are available for qualifying accounts. The available device depends on your processing setup and business needs. I’ll confirm the equipment terms in your proposal.

What types of equipment do you offer?

Options include countertop terminals, portable and cellular terminals, and point-of-sale (POS) systems. I’ll recommend equipment based on where and how you accept payments.

Can I accept tap, chip, and mobile wallet payments?

Yes. Compatible terminals support chip cards, contactless cards, Apple Pay, and Google Pay.

Can I take payments away from my storefront?

Yes. Portable and cellular devices can support payments at events, job sites, pop-ups, and other locations. A virtual terminal or payment link may also work, depending on your needs.

Can I keep my current equipment?

It depends on the device and whether it works with the proposed processor. Send me the model number and I’ll check compatibility.

Payment options

Can I accept payments online or over the phone?

Yes. Available options include an online gateway, virtual terminal, and secure payment links. I’ll recommend the right setup for your website or remote sales process.

Can I send a payment link by text or email?

Yes. Supported solutions let you send customers a secure link by text or email. QR code payment options are also available.

Do you offer invoices and recurring billing?

Yes. Supported payment platforms can send digital invoices and schedule recurring payments.

Can I accept ACH payments?

ACH is available on supported accounts. Approval and activation may take additional time after your processing account is approved.

Will it work with my website or accounting software?

Integrations depend on the platform you use. Some solutions connect with websites and QuickBooks Online. Tell me which software you have, and I’ll check the available integration before recommending a setup.

Setup and support

How long does setup take?

The timeline depends on application approval, underwriting, equipment, and any integrations. I’ll give you an estimated timeline for your specific setup and keep you updated during the process.

Will you set up the equipment and train my team?

Yes. I help with delivery, setup, and training so your team knows how to take payments and use the tools provided.

Who do I contact if I need help?

You can contact me directly. I’ll help troubleshoot and coordinate with technical or processor support when needed.

Do you work with new businesses?

Yes. I work with new and established businesses. If you’re just starting, we can choose equipment and payment options based on how you plan to sell.

Do you work outside Los Angeles County?

Yes. I’m based in Los Angeles County and offer local in-person support. Remote setup and support may be available elsewhere.

What do you need to get started?

If you already accept cards, send a recent full merchant processing statement. If your business is new, tell me how you plan to accept payments and what equipment or software you need.

Have another question?

Contact José directly, or send a recent processing statement for a free review of your current costs.